This part of install guide describes common issues which could appear during the installation of CUSTOMTOOLS products.
You can find solutions for resolving those common issues from this part of install guide. If you do not find a solution from the CUSTOMTOOLS helps, please contact your CUSTOMTOOLS reseller.
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NOTE: If the installation is cancelled by the user, the error report could not be sent. |
CUSTOMTOOLS installation always creates a Windows Installer Log file. The log file could be used to locate errors occurred during the CUSTOMTOOLS installation process. The Windows Installer Log file is saved in Text File format (*.txt) into your local Temp folder which is typically located in the following path:
C:\Users\<Windows_User_Name>\AppData\Local\Temp
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TIP: Type %TEMP% into the address box in the Windows Explorer window to open your Temp folder easier. |
Select the Show the Windows Installer log option in the last page of the CUSTOMTOOLS installer while exiting the installer to open the CUSTOMTOOLS installation log right after the installation. You can open the log file also when the installation have been successful.